1. Who we are
CertPack is a trading name of Sonic Blue Technologies Ltd (Company No. 12789740).
Contact: admin@certpack.co.uk

2. What data we collect

• Contact details (name, email, phone, address).

• Booking details (property, certificates required).

• Payment information (processed securely via Stripe, we do not store card details).

3. How we use your data

• To process your booking and deliver certificates.

• To contact you about your booking.

• To share necessary details with subcontractors carrying out the inspection.

• To comply with legal or financial obligations.

4. Legal basis
We process your data under the legal bases of contractual necessity, legitimate interest, and consent (for marketing, if opted in).

5. Sharing your data

• We share data only with subcontractors who need it to deliver your certificates.

• We do not sell or trade your personal information.

6. Retention
We keep booking records for up to 6 years for legal and accounting purposes.

7. Your rights
You have the right to:

• Access, correct, or delete your data.

• Object to certain processing.

• Withdraw consent (for marketing).

• Complain to the ICO (www.ico.org.uk) if you believe we’ve mishandled your data.

8. Contact us
For any data queries: admin@certpack.co.uk