FAQ
General
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CertPack makes landlord compliance simple. We provide Energy Performance Certificates (EPC), Gas Safety Certificates, and Electrical Installation Condition Reports (EICR) through a trusted network of certified trade professionals.
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Landlords are legally required to provide:
An EPC when renting or selling a property (valid for 10 years).
A Gas Safety Certificate annually (if the property has gas).
An EICR every 5 years, or at the start of a new tenancy.
We also offer a Full Compliance Pack so you can get everything in one booking.
Booking & Payment
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Choose your certificates, complete the online form, and pay securely via Stripe. We’ll then assign a local trade professional to carry out the inspection.
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Yes, bookings are only confirmed once payment has been made.
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All major credit and debit cards.
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Yes, cancellations made more than 48 hours before the appointment are fully refundable. Within 48 hours, bookings are non-refundable.
Inspections
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We only work with fully accredited and insured trade professionals, such as Domestic Energy Assessors (EPC), Gas Safe Registered Engineers (Gas), and qualified electricians (EICR).
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Yes, either you or a representative must provide access at the agreed time.
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EPC: around 30–60 minutes.
Gas Safety: around 30–60 minutes depending on appliances.
EICR: 1–3 hours depending on property size.
Documents
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Certificates are delivered digitally to your email address, usually within 72 hours of the inspection.
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Yes. All certificates are issued by accredited professionals and meet UK legal requirements.