FAQ

General

  • CertPack makes landlord compliance simple. We provide Energy Performance Certificates (EPC), Gas Safety Certificates, and Electrical Installation Condition Reports (EICR) through a trusted network of certified trade professionals.

  • Landlords are legally required to provide:

    • An EPC when renting or selling a property (valid for 10 years).

    • A Gas Safety Certificate annually (if the property has gas).

    • An EICR every 5 years, or at the start of a new tenancy.
      We also offer a Full Compliance Pack so you can get everything in one booking.

Booking & Payment

  • Choose your certificates, complete the online form, and pay securely via Stripe. We’ll then assign a local trade professional to carry out the inspection.

  • Yes, bookings are only confirmed once payment has been made.

  • All major credit and debit cards.

  • Yes, cancellations made more than 48 hours before the appointment are fully refundable. Within 48 hours, bookings are non-refundable.

Inspections

  • We only work with fully accredited and insured trade professionals, such as Domestic Energy Assessors (EPC), Gas Safe Registered Engineers (Gas), and qualified electricians (EICR).

  • Yes, either you or a representative must provide access at the agreed time.

    • EPC: around 30–60 minutes.

    • Gas Safety: around 30–60 minutes depending on appliances.

    • EICR: 1–3 hours depending on property size.

Documents

  • Certificates are delivered digitally to your email address, usually within 72 hours of the inspection.

  • Yes. All certificates are issued by accredited professionals and meet UK legal requirements.